Agent names that participates in a chat conversation are revealed in certain parts of the external interface as well as in chat transcriptions inside the tickets, when system is configured to mask real agent names. This issue affects OTRS; 7.0.21 and prior versions, 8.0.6 and prior versions.
References
Link | Resource |
---|---|
https://otrs.com/release-notes/otrs-security-advisory-2020-15/ | Vendor Advisory |
Configurations
Information
Published : 2020-10-15 12:15
Updated : 2021-10-19 05:04
NVD link : CVE-2020-1777
Mitre link : CVE-2020-1777
JSON object : View
CWE
CWE-200
Exposure of Sensitive Information to an Unauthorized Actor
Products Affected
otrs
- otrs