CVE-2020-1777

Agent names that participates in a chat conversation are revealed in certain parts of the external interface as well as in chat transcriptions inside the tickets, when system is configured to mask real agent names. This issue affects OTRS; 7.0.21 and prior versions, 8.0.6 and prior versions.
References
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Configurations

Configuration 1 (hide)

OR cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*

Information

Published : 2020-10-15 12:15

Updated : 2021-10-19 05:04


NVD link : CVE-2020-1777

Mitre link : CVE-2020-1777


JSON object : View

CWE
CWE-200

Exposure of Sensitive Information to an Unauthorized Actor

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Products Affected

otrs

  • otrs