Agent A is able to save a draft (i.e. for customer reply). Then Agent B can open the draft, change the text completely and send it in the name of Agent A. For the customer it will not be visible that the message was sent by another agent. This issue affects: ((OTRS)) Community Edition 6.0.x version 6.0.24 and prior versions. OTRS 7.0.x version 7.0.13 and prior versions.
References
Link | Resource |
---|---|
https://otrs.com/release-notes/otrs-security-advisory-2020-03/ | Release Notes Vendor Advisory |
https://lists.debian.org/debian-lts-announce/2020/01/msg00027.html | Mailing List Third Party Advisory |
Information
Published : 2020-01-10 07:15
Updated : 2023-01-31 12:56
NVD link : CVE-2020-1767
Mitre link : CVE-2020-1767
JSON object : View
CWE
Products Affected
debian
- debian_linux
otrs
- otrs