CVE-2019-18179

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.12, and Community Edition 5.0.x through 5.0.38 and 6.0.x through 6.0.23. An attacker who is logged into OTRS as an agent is able to list tickets assigned to other agents, even tickets in a queue where the attacker doesn't have permissions.

CVSS v3.0 4.3 MEDIUM
CVSS v2.0 4.0 MEDIUM

4.3^/10

CVSS v3.0 : MEDIUM

Vector :

Exploitability : 2.8 / Impact : 1.4

Attack Vector NETWORK

Attack Complexity LOW

Privileges Required LOW

User Interaction NONE

Confidentiality Impact LOW

Integrity Impact NONE

Availability Impact NONE

Scope UNCHANGED

4.0^/10

CVSS v2.0 : MEDIUM

Vector : AV:N/AC:L/Au:S/C:P/I:N/A:N

Exploitability : 8.0 / Impact : 2.9

Access Vector NETWORK

Access Complexity LOW

Authentication SINGLE

Confidentiality Impact PARTIAL

Integrity Impact NONE

Availability Impact NONE

References

Link	Resource
https://community.otrs.com/security-advisory-2019-14-security-update-for-otrs-framework/	Patch Vendor Advisory
https://lists.debian.org/debian-lts-announce/2020/01/msg00000.html	Mailing List Third Party Advisory
http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html	Mailing List Third Party Advisory
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html	Mailing List Third Party Advisory
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html	Mailing List Third Party Advisory

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Configurations

Configuration 1 (hide)

OR	cpe:2.3:a:otrs:otrs:::::community:::*
	cpe:2.3:a:otrs:otrs:::::community:::*
	cpe:2.3:a:otrs:otrs::::::::

Configuration 2 (hide)

cpe:2.3:o:debian:debian_linux:8.0:*:*:*:*:*:*:*

Configuration 3 (hide)

OR	cpe:2.3:a:opensuse:backports_sle:15.0:-::::::
	cpe:2.3:a:opensuse:backports_sle:15.0:sp1::::::
	cpe:2.3:a:opensuse:backports_sle:15.0:sp2::::::
	cpe:2.3:o:opensuse:leap:15.1:::::::*
	cpe:2.3:o:opensuse:leap:15.2:::::::*

Information

Published : 2020-01-06 12:15

Updated : 2022-05-03 07:29

NVD link : CVE-2019-18179

Mitre link : CVE-2019-18179

JSON object : View

CWE

NVD-CWE-noinfo

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Products Affected

debian

debian_linux

opensuse

backports_sle
leap

otrs

otrs

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